By: Andrew Burrows
Despite the inherent usefulness of service agreements and/or
purchase agreements in memorializing the terms of a transaction between
businesses (“Business to Business” or “B2B”), or between businesses and their
customers (“Business to Customer” or “B2C”), many entrepreneurs forego having
these documents drafted. From our experience, the primary reason for delaying
or altogether avoiding having a formal agreement drafted for their business
dealings is one of cost. Unfortunately, clients who do not have effective agreements
and who find themselves in a B2B or B2C dispute are at a drastic disadvantage
once they find themselves in the negotiation or litigation.
One of the primary benefits of effective agreements is the
impact they have on litigation, or a situation that may give rise to litigation.
A well-drafted service agreement or purchase agreement will lay out all the
material terms for a service based business, and will ideally leave no “grey
area” for the parties to dispute. Although litigation sometimes arises because
of outright wrongdoing by one party, lawsuits also often arise because of a
misunderstanding of the terms of an agreement between the parties. This most
often occurs where the agreement between the parties is never memorialized by a
writing (an oral agreement), or where the parties use an agreement that is not
specifically tailored to their business. The most common example of this is
finding a service agreement from the Internet and modifying it in an attempt to
tailor it to the needs of the business.
Despite the perceived
initial cost savings, these patchwork agreements fail to address key areas that
give rise to disputes. Although it may be difficult to rationalize shouldering
the cost of a formal agreement as a business owner, the cost of preparing an agreement
to protect your business is small in comparison to having your business
involved in disadvantageous litigation.
Beyond the protective aspects of these agreements, a service agreement
or purchase agreement is often a business’ best weapon in taking action to
collect a receivable or right a wrong. A well-drafted agreement will
specifically define the terms of the agreement between the parties. This is of
utmost importance. First, the mere existence of a well drafted agreement will
almost always cause customers and suppliers to live by it without a lawsuit. If
there has to be lawsuit, the chances of good result are much better with a
soundly written agreement. In these situations, litigation may be avoidable,
allowing the parties to negotiate a resolution without the expensive legal fees
associated with business litigation.